Privacy Policy

1. Introduction

Welcome to smartend.ai (“we,” “our,” “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome Extension ClicknX, visit our website smartend.ai (“Website”), or interact with any of our related services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our Extension, Website, and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

Data Controller:

smartend.ai
Lindenallee 31
20259 Hamburg
Email: contact@smartend.ai
Phone & WhatsApp: +49 176 141 95943

3. Data We Collect

We may collect and process the following types of personal data:

A. Information You Provide

Account Information:
When you register an account, we collect your email address and password.
Payment Information:
When you make a purchase or subscribe to premium services, we collect payment information processed through Stripe.
[Note: Stripe handles all payment data; we do not store or process your payment information directly.]
User Content:
Content you create or upload within the Extension or Website, such as tweets, images, and generated responses.

B. Automatically Collected Data

Technical Data:
IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Extension and Website.
Log Data:
Server logs that may include your IP address, browser type, referring/exit pages, and other usage information.

C. Third-Party Data

OpenAI API:
We may send data to the OpenAI API to generate responses based on your interactions within the Extension and Website.
Amazon Web Services (AWS):
We utilize AWS for hosting, data storage, and other backend services essential for the functioning of our Extension and Website.
Google Analytics:
We use Google Analytics to analyze user behavior and improve our services.
Social Media Platforms (e.g., Twitter/X):
We integrate with social media platforms to enhance functionality and user experience.

4. How We Use Your Data

We use the collected data for the following purposes:

To Provide and Maintain Our Service:
Ensuring the Extension and Website function correctly and efficiently.
To Process Payments:
Facilitating transactions and managing subscriptions through Stripe.
To Improve Our Service:
Analyzing usage patterns to enhance user experience and functionality using tools like Google Analytics.
To Manage User Accounts:
Creating and managing your account and providing customer support.
To Communicate with You:
Sending updates, security alerts, and support messages.
To Generate AI Responses:
Using OpenAI to generate responses based on your interactions within the Extension and Website.
To Enhance User Experience:
Integrating with social media platforms like Twitter/X to provide a seamless experience.
To Comply with Legal Obligations:
Meeting regulatory requirements and responding to lawful requests.

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

Performance of a Contract:
Processing your data is necessary to provide the Extension, Website, and fulfill our contractual obligations.
Consent:
Where you have given explicit consent for specific purposes.
Legitimate Interests:
Processing necessary for our legitimate interests, such as improving our services and enhancing user experience, provided these interests are not overridden by your rights and freedoms.

6. Data Sharing and Disclosure

We may share your personal data with:

A. Service Providers

Stripe:
For payment processing and subscription management. Stripe handles all payment-related data, ensuring secure transactions.
Stripe Privacy Policy
Amazon Web Services (AWS):
For hosting, data storage, and other backend services essential for our Extension and Website.
AWS Privacy Notice
OpenAI:
To generate responses based on your interactions within the Extension and Website.
OpenAI Privacy Policy
Google Analytics:
To analyze user behavior and improve our services.
Google Analytics Privacy Policy
Social Media Platforms (e.g., Twitter/X):
For integrating social media functionalities and enhancing user experience.
Twitter Privacy Policy
X Privacy Policy
Other Third-Party Vendors:
Vendors who perform services on our behalf, such as hosting, data analysis, and customer support.

B. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred.

C. Legal Requirements

When required by law, regulation, or legal process, such as a court order or government request.

7. Third-Party Services

A. Stripe

Stripe is a third-party payment processor that we use to handle all payment transactions. Stripe ensures secure payment processing and complies with all relevant data protection laws.

Privacy Policy:
Stripe Privacy Policy
Data Shared with Stripe:
Payment information necessary to process transactions (Note: We do not store or process your payment information directly).

B. Amazon Web Services (AWS)

AWS provides hosting, data storage, and other backend services essential for our Extension and Website’s functionality.

Privacy Policy:
AWS Privacy Notice
Data Shared with AWS:
Data required for hosting, storage, and processing within our backend infrastructure.

C. OpenAI

OpenAI provides the AI capabilities used to generate responses based on your interactions within the Extension and Website.

Privacy Policy:
OpenAI Privacy Policy
Data Shared with OpenAI:
Content you interact with through our Extension and Website to generate AI-driven responses.

D. Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. We use it to analyze user behavior and improve our services.

Privacy Policy:
Google Analytics Privacy Policy
Data Shared with Google Analytics:
Information about your interactions with our Extension and Website, including pages visited, time spent, and actions taken.

E. Social Media Platforms (e.g., Twitter/X)

We integrate with social media platforms like Twitter/X to enhance functionality and user experience within our Extension and Website.

Privacy Policies:
- Twitter Privacy Policy
- X Privacy Policy
Data Shared with Social Media Platforms:
Information necessary to provide social media functionalities, such as sharing content or authenticating via social accounts.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure data storage practices. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine the retention period include:

Purpose of Processing:
How long we need your data to provide the Extension, Website, and related services.
Legal Obligations:
Compliance with legal, regulatory, or contractual requirements.

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access:
Request access to your personal data and obtain information about how it is being processed.
Right to Rectification:
Request correction of inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”):
Request deletion of your personal data under certain conditions.
Right to Restrict Processing:
Request limitation of processing your personal data.
Right to Data Portability:
Receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another controller.
Right to Object:
Object to processing your personal data for specific purposes.
Rights Related to Automated Decision-Making:
Challenge decisions made solely based on automated processing.

To exercise any of these rights, please contact us using the contact details provided below.

11. Cookies and Tracking Technologies

Our Extension and Website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us understand how you use the Extension and Website and improve their functionality.

Types of Cookies We Use:

Essential Cookies:
Necessary for the Extension and Website to function correctly.
Analytics Cookies:
Help us analyze usage patterns and improve our services through tools like Google Analytics.
Payment Cookies:
Used by Stripe to process payments securely.

Managing Cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Extension and Website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “Last Updated” date at the top of this policy and, where appropriate, providing additional notice.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: